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Marrut

Marrut transforms natural language into structured orders, automating service delivery through an AI-powered pipeline that handles user registration, multi-service parsing, and database logging.

Marrut: The "Zero-Form" Ordering System

Marrut is an AI-powered engine that transforms simple chat messages into structured business orders. Instead of forcing users to navigate complex menus and forms, Marrut uses advanced AI to understand natural language—allowing customers to simply "text" their order to get things done.

The Problem: "Form Fatigue"

  • For Users: Navigating rigid app menus, dropdowns, and multiple screens is slow and frustrating.

  • For Businesses: Maintaining separate interfaces for different services (e.g., food, pharmacy, repairs) is expensive and complicated.

The Solution: Conversation as an Interface

Marrut replaces traditional forms with a single chat window. Whether a user says "I need a Margherita pizza and some aspirin," the system automatically identifies the different service types, registers the user, and logs the orders directly into the database.

Key Capabilities

  • Natural Language Processing: Users type in plain text; GPT-4o handles the "understanding."

  • Multi-Service Orders: One message can contain multiple requests (e.g., a restaurant order and a pharmacy pickup) handled simultaneously.

  • Zero-Friction Onboarding: Automatically recognizes returning customers by phone number or registers new ones on-the-fly.

  • Smart Intent Tracking: Logs every request with confidence scores to help businesses analyze what customers want most.

  • Format Resilience: Advanced logic ensures the system never crashes, even if the AI responds in an unusual format.

How It Works (The 4-Step Flow)

  1. Receive: A chat message hits the system via a secure webhook.

  2. Identify: The AI extracts the "intent"—identifying the services, items, and quantities requested.

  3. Process: The system splits multi-item requests into individual, trackable orders.

  4. Log: Data is instantly saved to the database, and a confirmation is sent back to the user.

Results & Impact

  • True Automation: A 100% hands-free pipeline from a chat bubble to a database record.

  • Unified Support: Handles 5+ distinct service categories within a single workflow.

  • Higher Conversion: Removing complex forms reduces "order abandonment" and makes the experience feel like magic.

My Role as Lead Architect

I designed the entire automation architecture and the brain behind the "intent extraction."

  • Workflow Design: Built the end-to-end automation logic using n8n.

  • AI Prompt Engineering: Created the specialized "instruction set" for GPT-4o to ensure 100% accurate data extraction.

  • Database & Logic: Designed the relational database (PostgreSQL) and wrote the custom code that cleans and splits complex orders.

  • Resilience Engineering: Built the error-handling systems that keep the pipeline running smoothly 24/7.